Privacy Policy

Trueline Media ("we," "us," or "our") operates truelinemedia.net and related services. This policy explains how we collect, use, and protect your information.

Information We Collect

We collect information you provide directly, including your name, business name, phone number, email address, and any details you share when you contact us, book an appointment, submit a form, or call our demonstration line. We also automatically collect standard technical information such as IP address, browser type, device type, pages visited, and referring URL.

When you call our demonstration phone line, the call may be recorded and transcribed. We disclose this at the start of every call.

How We Use Your Information

We use your information to respond to inquiries, schedule and conduct appointments, provide and improve our services, send you information you requested, comply with legal obligations, and communicate with you about our services where you have consented to such communication.

SMS and Text Messaging

If you provide your mobile number and consent to receive text messages, we may send you appointment confirmations, reminders, follow-ups, and information about our services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance or contact us at info@truelinemedia.net or +1 (571) 492-1762.

Consent to receive text messages is not a condition of purchasing any goods or services.

How We Share Information

We do not sell your personal information. We share information only with service providers who help us operate our business, such as our customer relationship management platform, scheduling software, telephony providers, and hosting services. These providers are bound by contract to protect your information and use it only to provide services to us.

We may disclose information when required by law, subpoena, or other legal process, or to protect our rights, safety, or property.

Cookies and Tracking

We use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. You can disable cookies in your browser settings, though some parts of the site may not function properly.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us.

Your Rights

You may request access to, correction of, or deletion of your personal information. You may opt out of marketing communications at any time. To exercise these rights, contact us at info@truelinemedia.net.

Virginia residents have rights under the Virginia Consumer Data Protection Act, including the right to confirm whether we process your data, access it, correct inaccuracies, request deletion, obtain a copy, and opt out of targeted advertising or the sale of personal data. To exercise these rights, contact us at info@truelinemedia.net. If we decline your request, you may appeal by replying to our response.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. Changes take effect when posted, and we will update the date at the top of this page.

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